HIGH-TECH AND HIGH-TOUCH
South Carolina-based Greenwood Genetic Center is one of the world’s leading nonprofit genetic research institutes, helping to advance the identification, understanding and treatment of a wide range of complex and often devastating genetic disorders, particularly those impacting children. At the same time, it counsels families across the country, providing up-to-date information and the latest in diagnostic testing to help them move forward with hope. In 2003, when Greenwood Genetic Center was looking for a new retirement plan provider, it wanted a partner that shared its client-first approach to service and support. It chose Mutual of America.
As head of Greenwood Genetic Center’s Office of Communications, Lori Bassett understands the challenge of presenting complex information about genetic risks to patients, families and physicians.
“Our job is to translate complicated science and combine it with compassionate support so that patients and families can take whatever next steps are right for their circumstances,” she said.
Caring for its patients is Greenwood Genetic Center’s most important priority, but helping its employees to confidently navigate the challenges of saving for retirement is also critical.
“Even though retirement is 40 years away, I think it’s really important to start saving now.”CAMERUN WASHINGTON, MS, CGC 24-year-old Clinical Genetic Counselor, Greenwood Genetic Center
“Most people today face everyday expenses and other financial concerns that can cause them to delay saving for retirement,” said Bassett. “Mutual of America does an incredible job of communicating the value of our plan and the important role it can play in helping our employees create the kind of retirement they envision.”
She also credits Mutual of America’s consistent presence at the Center with keeping employees engaged in the plan.
“Our Mutual of America representative Greg Hibbert provides exceptional plan administration support, especially when I have questions about complex tasks like non-discrimination testing.”DAWN PUDERBAUGH HODGES, JD Administrator, Greenwood Genetic Center
“David Arnold, our Mutual of America representative, makes frequent visits to meet one on one with our staff. Those meetings are appreciated by everyone because they know they’ll get the help and education needed to make the most of their retirement savings,” said Bassett. “Employees who want to track their progress or learn more about saving for retirement can also access calculators and other resources through Mutual of America’s participant website. The way Mutual of America provides both personalized attention and helpful online tools resonates well with our plan participants.”